Terms of service
TERMS OF SERVICE
Effective Date: 01/03/2026
1. Overview
Welcome to Latens.
These Terms of Service (“Terms”) govern your access to and use of our website, store, and related services (the “Services”).
Latens Ltd is a company registered in England and Wales with its registered office at:
Latens Ltd
Franklins House
Wesley Lane
Bicester OX26 6JU
United Kingdom
Company number: 17042684
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
2. Eligibility
You must be at least 18 years old, or the age of majority in your country of residence, to place an order.
By placing an order, you confirm that:
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You are legally capable of entering into binding contracts.
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All information you provide is accurate and complete.
3. Our Products
All Latens products are made to order.
We make every effort to display colours and product details accurately. However:
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Colours may vary depending on your device and screen settings.
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Slight variations in print placement or tone may occur due to the production process.
Such variations do not constitute defects.
We reserve the right to modify or discontinue products at any time.
4. Orders and Acceptance
When you place an order, you are making an offer to purchase.
A contract is formed only when you receive a confirmation email stating that your order has been accepted.
We reserve the right to decline or cancel orders where:
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Payment cannot be authorised
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There is a pricing or technical error
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The order appears fraudulent or abusive
If we cancel an order after payment has been taken, a full refund will be issued.
5. Pricing and Payment
All prices are displayed in GBP, EUR, or USD, depending on your selected region.
The total amount payable is shown before payment. No hidden fees.
Free shipping is applied automatically at checkout.
We reserve the right to change pricing at any time. Changes will not affect confirmed orders.
You confirm that you are authorised to use the payment method provided.
6. Shipping and Risk
Estimated delivery times are provided for guidance only and are not guaranteed.
We are not responsible for delays caused by:
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Carriers
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Customs
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Events outside our reasonable control
Risk of loss passes to you once the order has been delivered to the shipping address provided.
Delivery times and delivery regions are shown before payment and are governed by our Shipping Policy. Where free shipping is shown on the product page or at checkout, it applies automatically.
If free shipping is not applied automatically, please contact us at hello@latens.space before ordering.
7. Returns and Refunds
Returns are governed by our Refund Policy.
We accept returns of unworn items in resalable condition within 30 days of delivery.
For faulty, damaged, or incorrect items, we will offer a replacement or refund in accordance with our Refund Policy.
Nothing in this section affects your statutory rights.
8. Intellectual Property
All content on this website, including:
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Text
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Images
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Graphics
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Designs
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Logos
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Product artwork
is the property of Latens Ltd or its licensors and is protected by UK and international intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without prior written consent.
“Latens” and related marks are trademarks of Latens Ltd.
9. User Conduct
You agree not to:
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Use the Services for unlawful purposes
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Interfere with website security
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Attempt to copy, scrape, or exploit website content
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Transmit malicious code
We may suspend or terminate access if these Terms are breached.
10. Third-Party Services
Our store is hosted by Shopify.
Payments and certain services may be processed by third parties. We are not responsible for third-party systems outside our control.
11. Limitation of Liability
Nothing in these Terms excludes or limits liability for:
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Death or personal injury caused by negligence
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Fraud or fraudulent misrepresentation
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Any liability that cannot be excluded under applicable law
Subject to the above, Latens Ltd shall not be liable for:
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Indirect or consequential loss
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Loss of profit, revenue, or data
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Business interruption
Our total liability to you for any claim relating to a purchase shall not exceed the amount paid for the product in question.
12. Indemnity
You agree to indemnify Latens Ltd against claims arising from your misuse of the Services or breach of these Terms.
13. Severability
If any provision is held invalid, the remaining provisions remain in force.
14. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer residing in the European Union, you may also have the right to bring proceedings in your country of residence under applicable consumer protection laws.
15. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on this page.
16. Contact
Latens Ltd
Franklins House
Wesley Lane
Bicester OX26 6JU
United Kingdom
Company number: 17042684
Email: hello@latens.space