Shipping policy
Shipping
Made to Order
Each Latens piece is created especially for you. Production begins shortly after your order is placed.
This intentional approach allows us to produce responsibly and avoid excess waste.
Processing Time
Orders are typically produced within:
3-5 business days
During high-demand periods, processing may take slightly longer. We appreciate your patience.
Please note that production time is separate from shipping time.
Shipping Times
Estimated delivery times after dispatch (typically):
United Kingdom: 1-3 days
United States: 3-5 days
European Union: 6-14 days
Delivery times are estimates and may vary depending on location and carrier conditions.
Due to EU import regulations, orders shipped to the European Union are limited to €150 per order.
If your cart exceeds this amount, please place multiple orders.
Free shipping
Free shipping on all orders to the United Kingdom, United States, and the European Union.
The price you see is the final price: no additional fees at checkout.
Each piece is made to order and shipped from the UK.
For any questions, contact hello@latens.space.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking details.
Customs & Duties
Orders are fulfilled in the United Kingdom.
For EU orders under €150, orders are shipped from the UK using IOSS. Customers should not incur import charges on delivery.
Incorrect Shipping Details
Please ensure your shipping address is accurate at checkout. We cannot be responsible for orders shipped to incorrectly provided addresses.
Product Safety (EU GPSR)
Products sold under the Latens™ brand comply with the EU General Product Safety Regulation (EU) 2023/988. Our garments are produced on demand by our fulfilment partner, Inkthreadable, using materials and processes that meet applicable EU safety and chemical standards, including REACH requirements where relevant. Latens Ltd. acts as the manufacturer for regulatory purposes for products sold under the Latens brand.
Questions
If you have any questions regarding shipping, please contact:
hello@latens.space
We are happy to assist.